@ hadoopazar wrote:
Same problem.
"This time I got the activation screen but it was empty except for 4 blue dotes that kept spinning
I never was prompted to enter the activation code."
Using new computer with updated Windows 10. After confirming installation and requesting turbo tax update, the activation screen continues to spin. I try to rerun install with a repair and get an error. I sent that error onto TT.
You didn't mention if you tried these maneuvers, which have allowed several users in this thread and other threads to enter a license code and activate.
In Windows 10 go to the Display settings and review your scaling and resolution settings. Here's how to get there:
Click the Windows start icon in lower left corner of your screen or press the Windows key on your keyboard. Then choose Settings (gear icon), then System, then Display.
Once you are there, do you have scaling set to a higher value than the normal 100%? If so, change it back to 100%. Once the license code is entered and activated, you can later change your scaling setting back like it was.
If lowering the scaling to 100% didn't help, then it may be screen resolution. New computers are often set a very high screen resolution. Try a lower screen resolution such as 800x600. Once you get the license activated, you can revert your resolution setting back like it was.
