"Many people are able to solve it with a lower screen resolution or scaling" ??? Don't count me on this "many people", I got tax done, not on the Windows Laptop, but on the Desktop computer. I did not report back, it doesn't mean that the problems solved !
After activated by lower resolution on my new laptop computer - which the average skill computer users shouldn't mess with - I got it going until to the $20 payment screen for state e-file, I got blank white window again. This time, resolution was not working on any setting, low or high.
Very frustrated, I un-installed and restored the laptop to previous working state, the TT software downloaded earlier was also gone. Try to download again, TT said the code is already used, so I can not download it. Lucky me, I have portable CD/DVD reader to re-install using CD disk (new Laptops do not come with DVD drives any more), I got SAME problems as before. At this pointed I gave up using TT on the LAPTOP. I installed TT on DESKTOP with 27" HD monitor and got the tax done - WITHOUT playing with any resolution settings.
Both e-files are now still on Pending since 2/16, and while waiting - I may try to go back to play with TT on laptop again to see if TT solved the problems - for anyone who does not the luxury like me to have both LAPTOP (with external DVD drive) and the DESKTOP to depend on.
Will have feedback later !
BTW - TT is a very good software, I used to file TT on this desktop many years back without any issues, this is the first time I run TT on laptop, maybe never again on this LAPTOP 😉
