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I don't understand why you would offer contacting your customer support that was unable to help me solve my problem in the first place. I thought I articulated the fact that I solved my own issue after getting off the phone with customer support because they couldn't help me. 

I learned I am unable to use my new docking station because TT is not set up to work with newer, larger monitors. I have to make sure when I open my TT file, I am only using my laptop (disconnected from 2nd larger monitor).