I am not sure why an "expert" cannot solve this problem within an hour rather than waiting days. It has been a an issue now for at least two years. I called the support line and she looked for an answer in the community support pages. I did that already. She sent me a link and wanted to get off the phone ASAP. It was a link from 2019 taxes. Turbotax needs to have actual software engineers answering these issues not phone jockeys.
