I had a similar problem with my 97-year-old mother-in-law. Her efile was rejected by IRS due to a birth date error. Called IRS and found out that the birth date they had on file was incorrect. Nothing they can do to override. They told me to call SSA. My first call to the local SSA confirmed that all their data was correct. Hmmmm...what to do? I called local SSA a second time and talked with an agent who knew the system well. Turns out there are 2 SSA files for people who got social security cards prior to the 1960s. The primary one which everyone has and a secondary one which the older folks only have. It is from the second file that the IRS gets its updates! Sure enough, the second file had the wrong birthdate. To fix this I had to fill out an application for a new SS card then annotate at the top to have them update the corrected birthdate and to update the IRS database. The agent input the data, selected the update the IRS function, and pressto all is good now!
