Christinahoward242
Returning Member

Why can't I complete my taxes

I have been trying to complete my taxes for the past week, but I can't  I keep getting this stupid message:

 

Your transmission didn't go through
We could not e-file your return for the following reason:
Our records indicate that you are not entitled to efile one or more formsets.
 
I am using the free version for federal and state