I am unable to submit my tax return successfully at this time (below is what I see after trying to file)
Your transmission didn't go through
We could not e-file your return for the following reason:
Our records indicate that you are not entitled to efile one or more formsets.
I already 'submitted my token number to an agent' under my previous discussion thread from last week specifically about the above message. I received no confirmation that my case is being looked into and have not been updated as to next steps/current status.
I received an e-mail from TurboTax yesterday prompting me to log back in and complete my return, so I assumed my issue was resolved or at least updated, but I'm still getting the same error message above after trying to file today. It seems like TurboTax isn't keeping track of my return status and is sending me e-mails prompting me to use their service even though I can't.
I feel helpless and don't know what to do. I'm nervous that I'll be stuck in technology limbo and accidentally make a mistake or forget to file. I have tried to troubleshoot and problem-solve as best as I can but there's nothing else I can do and there doesn't seem to be an effective way to get any real answers or help myself to move forward.
I only have one W-2, I have no uncommon tax situations that apply to me. I have filed with TurboTax using the same account since 2017. This is the first time I've had this issue.
