It really is sad. Look if we are capable of doing our own taxes, we are savvy enough to figure out computers and software. So we aren't looking for the general public answers like "did you turn on the computer", "do you know how to install and uninstall, etc.". We aren't reaching out because we feel like it, the product is defective and they cannot support us. We've already scoured the web looking for answers, we've uninstalled, etc. Short of going into regedit and directories to wipe files, we are reaching out because this issue is not uninstall, re-install fixable
