Hey. I was having the same issue with everyone on this thread. I clicked on "fIle for free" without knowing that I wouldn't be qualified, and was almost all the way through my filing until I hit a dead end.
I was able to change my plan back to a paid plan this way.
1. log out of Turbo Tax.
2. go to https://turbotax.intuit.com/personal-taxes/online/
3. scroll down and click on "Try for free" button on a paid plan that best fit you.
4. on the next page, assuming you used Turbo Tax last year, click on the Turbo Tax option. They will sign you in or ask you to sign in, sign back into your account.
5. a pop up will appear on the screen asking you if you want to switch from free filing to the paid plan, slect yes, then continue.
If you didn't file your taxes with Turbo Tax last year, I unfortunately haven't gone down that flow in the web tool. But I assume even if it's a new account, the pop up asking if you are sure you want to switch to paid plan will still appear.
Hope this helps. Best of luck everyone.
