Locked up on the My Expert screen? Do not have a tools menu bar or a my documents bar. Need my AGI for 2019 and cannot get to my old files?

Is there any tech support? I cannot access my documents to get my 2019 AGI? Called support and all they could do is refund my money for 2020 taxes and could not get me back to my original account? I just lost 5 years of taxes with TurboTax!