Exactly how I feel. I have used turbotax for years and this year it seems like it was more glitchy, harder to fix, and IMPOSSIBLE to get help. I tried the questions and chats and asked for help and it said a rep would call in 53 minutes. Unacceptable. I deleted my entire rental income section and did it again being careful to enter 100% at the final step so it would not prorate already prorated numbers. Service was terrible this year, so hard to get support for their own software issues. I may be switching next year if I have a similar experience. FRUSTRATING.
