I got fed up with Turbo responses (or lack thereof). No one could help me online and told me to call Turbo. I did. I was connected with someone I couldn't understand and it was a terrible connection. I then called back and, surprisingly, the representative who picked up the phone called me by name immediately (gave me the creeps). I explained the problem and she said "It's a problem we're well aware of and are working on it." She suggested I give it a rest and go back in a few days... it still wasn't fixed. After using Turbo for years, I gave up. I went over to HR Block online and did my taxes in less than an hour and submitted them without any problems. It was a much easier and satisfying process. My taxes are already accepted and being processed. Bye bye Turbo.
