My return was rejected twice stating I entered the incorrect AGI from 2019. I double checked it and had my return next to me so I am 100% cure it was correct. After a 55 minute hold I spent another 15 minutes with someone who told me TurboTax been having a lot of issues with this was and he saw an email that said it was expected to be fixed by the 19th, but apparently they were still working on it and hoped to have it fixed soon.
He said he would transfer me to a supervisor who could explain more. After holding a few more minutes a male supervisor came on and when I started to tell him my story he said hold on, backup, there was not a problem with TurboTax and I reiterated that was his person who told me that. He said just change it to zero and if it was rejected again I should print it and mail it. I noted than I paid so I could filed electronically to which he told me that's not what I paid for; that I paid for the forms. He was very rude in his tone and attitude. I could have downloaded the forms myself and saved money and headaches. Not to mention what I thought would be the benefit of electronic filing. This makes me feel as though you are looking for immediate income and not concerned with long term customers. At this moment I am feeling very unhappy with my decision to purchase TurboTax.
