I was on hold for an extended period of time, approximately 40 minutes. I was dealing w/Hannah R for approximately 2 hours and 27 minutes and we were NOT finished with the difficulties I was experiencing w/my Federal Amended Tax Return and we were either cut off or Hannah R. hung up.
I called [phone number removed] again and the hold time was approx. 50-55 minutes so I requested a call back. Then I found this tel. no. also [phone number removed]; are both of these numbers good to reach someone at TurboTax Help Center?
I have spent almost 4 hours today alone to simply (oxymoron) process an Amendment & I still cannot get the amendment to print for mailing in for the Federal Tax Return. We only we able to get the Amended State Tax Return completed.
I am extremely dissatisfied, frustrated beyond belief and since you are experiencing ALOT of software issues with your product. I am requesting a call back & a refund of the cost of this product and I would like to receive a FREE copy of 2021 Turbo Tax.
I can be reached at [phone number removed]
