Have experienced similar frustrating issues trying to sign up for 'full service' for the first time this year.
2 main issues I've come across in talking with at least 5 that have been erroneously assigned to me today.
1. If I request a future contact date after requesting full service, I don't get to choose that future date and subsequently get a call in 5 minutes.
2. Once I was able to connect with my initial expert, the case was somehow able to be taken by a subsequent expert. Perhaps this is due to my request to have future contact?
This is getting super old and I'm likely going to go local next year which I should have done this year.
