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Why would I need to contact them? I'm entering my login details into the login form (which is either their form embedded or your own form) and once done, I go to click "Get my form" which is a button on your website. When I click that, it says "This field is required" on the password field which I have filled in. Pretty sure this isn't Fidelity's problem and at the very least if it is, you should be able to report the bug to your partners to have them fix something impacting their external logins. To be clear, I'm not having a problem remembering my account details. I have entered the exact same things into Fidelity's site and logged in.