Had same issue. New computer running Windows 10 Home. Did everything Turbotax support site articles suggested. No love. Did everything ever user recommended. No love. Spent two hours with TT support person. Did everything they suggested: running in safe mode with every application turned off, tried multiple browsers, nothing worked. They put new non-Advantage program copy on my account. Same problem. No love. Person finally said they would refund my money but the line dropped before they did so and never called back.
Next tried to download and install on old computer, copy files to flash drive, and then copied to new computer. When I tried to install it said the download was corrupt and to download again!!!! Finally, copied unextracted download from old computer to new computer via flash drive. Extracted file and it worked but only by the grace of God. Was able to do my return but even then the import of Quickbooks data was incorrect. At least a half dozen errors on balance sheet alone. Looking for new software next year
