@EbonyA
Thanks for your suggestions, but those are not the issues. My system is beyond those specs and manually updating a disc is irrelevant when the downloaded up to date version does not work either. I can download the file, but it will not install. It shows it spinning for about 10 secs and then nothing. Like I said I can download the file from your website, however the disc is not even recognized as a disc, and no there is nothing wrong with my cd/dvd drive. Your software has not worked for me for 3 years, and I spent numerous hours with customer service to try to fix it. It is frustrating for me to see others have the same issues year after year and still no solution is found and only the same useless recommendations are made. I really hope tech services at Inuit are examining this issue. I would have changed software companies, however for convenience of carry forward information I have not yet, but I tempted to.
