Could you go through your entry of the 1098-T on the parents' return? It sounds as if you marked the wrong box on the page asking "Was any of the student's financial aid already included in income?" This question is asking about a different type of scholarship, often reported on a W-2 or 1099-MISC. Respond No to that one, then keep clicking through.
You are looking for the question "Did student pay for Room and Board with a scholarship or grant?" This is where you select 'yes' and indicate the amount on the following page.
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