Importing 1099s

trying to import 1099 directly from financial institution.  I am able to use the log in of user name and password.  Turbo tax identifies the 1099s to be imported; however, it imports the 1099 but no numbers are imported.  The 1099 has information, i.e., name, acct #, SSN, EIN, but no numbers for interest, dividends, etc.