Thank you, MichelleLO! I was on the phone with TT Customer Support case #[social security number removed] when I received your post. After we worked through all of Nettie's (sweet lady) resolutions to no avail (1hr20min), she sent me a new download of TT2020 Premier. (P.S. the reinstall of my TT2020 Premier and update patch 15.1 did not work when performing the final review of tax return & it request you to update one last time before filing return. It froze again and did not update)
Now I will do a clean uninstall of my TT2020 Premier, Patch 16, and Patch 15.1. I will reboot computer and create a new restore point. I will then "run as administrator" and install the new clean copy of TT2020 Premier from download. Stay tuned.... I will update you!
PatG
