This did not solve my problem. It reset the password for the new account I created this year. I need to access the old account. It does not appear when I try to reset the password. I can confirm it is the correct email because I have a confirmation email from last year, so I know the account was created with the same email but it is like the account doesn’t exist anymore because it does not appear when I go through the reset password steps. @JoannaB2
