@ andybillem wrote:
Tiffany.. In 2019 I purchased Turbotax Deluxe for 2019. Installed from CD. Entered license code. No problem. Finished my 2019 tax return, filed electronically, no problem. For 2020, same routine. Filed electronically. Now, when I try to look back at my 2019 return, when Turbotax 2019 launches, it asks for the license code for 2019. I get the 2019 CD, enter the license code and get the error code 603 "all activation's have been used." I followed all instructions for all recommended resolutions and no success. I'm afraid that if I need to amend my 2019 return, I won't be able to.
Sorry you're having trouble. We don't know what "instructions for all recommended resolutions" means since it's too broad, and we have no idea of what all you have tried, or even what all recommendations have even been mentioned in this community forum in various threads. I'll mention one of the most common reasons that several users have reported (including myself), and if you have already considered it, then just ignore it, and phone TurboTax Support using the contact info below.
TurboTax is very sensitive to the system configuration and may consider a change as a new installation of the program. One of the common things it senses and asks for activation is if there is now a USB drive present that wasn't present when your 2019 program was installed. (or perhaps vice versa, if a USB drive was present back then, but isn't now.) It does it to me personally if I leave my USB thumb drive plugged in when I launch TurboTax. Once I remove it, it launches normally without asking for a code.
Another user reported (anecdotally) that it can also happen with one of those tiny SD cards. So if you have a USB drive or SD card plugged in, remove them and see what happens when you launch your 2019 TurboTax. Or if you have removed one that was present during the 2019 installation, you can try reconnecting it to see if it makes a difference.
If you need to speak by phone with TurboTax Support, you can use this contact form to get a number:
Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.
https://support.turbotax.intuit.com/contact
