@carmie40 wrote:
I inserted the CD and nothing happens.
First, be sure the CD is not upside down (yes, it happens.)
Are you using Windows? If the CD spins, but doesn't start installing automatically, here's what to do in the Windows version:
- Hold down the Windows+R keys to open the Run window.
- Click Browse, and then navigate to the TurboTax CD on your CD/DVD/RW drive (usually Drive D).
- Double-click the setup.exe file to begin the installation.
- When you get to the Your product is installed, now let's activate it screen, enter your license code in the License code box, and select Continue to complete installation.
The 2020 license code is a 16-character combination of letters and numbers (XXXX-XXXX-XXXX-XXXX) that can be found on your CD box insert, envelope, or packing slip, or in your Download confirmation email and/or order history. Need help finding it?
(Note: The 2019 product has a 14-character code that looks like this: XXXX-XXXXX-XXXXX)
