In attempt to import my robinhood 1099, it tells me "You can ask the financial institution if you'll get this form, and return to import it when it's available."

For "Robinhood Securities" I enter my 9 digit account number, my document ID, and still get "You can ask the financial institution if you'll get this form, and return to import it when it's available." and TurboTax then tells me I can enter it in manually.  What is the issue?