I have been using Turbotax for almost 40 years but still have a major problem with my California tax return that has been rejected several times for 2019. I received a message from Turbo tax that I would be instructed in how to submit an acceptable California tax return or walked through filling out a paper return that could be submitted. I have spent over twelve hours trying to talk with anyone at Turbotax that can "walk me through" the necessary steps. I sold a vacation house and had $8125.20 deducted by the Franchise Tax Board (Settlement Statement & form 573) which did not affect the Federal 1040 but do affect the California 540 return. The California Turbotax return shows a refund of $1845 but the electronic return is rejected. I don't know if $8125.20 should be added to the stated refund but regardless I need to get this resolved ASAP as this years tax returns will be due soon.
Christopher White [phone number removed] [email address removed]
