Thank you for your reply.
I use Turbotax Online, and have been for the last 15 years. All my data files are there, needed for future returns.
I was on the phone last night for nearly an hour with a nice customer care specialist, who was granted access to my computer screen. She observed with me that the "Oops" message came up every time I tried to open any of the selections on Tax Home page, such as "Continue where I left off". Any selection that I clicked caused the dots to circle, and the Tax Tools menu to appear. However, the selections under Tax Tools were grayed out and unresponsive. After a short period of time, the dot circle abruptly stopped and the "Oops" message appears.
I click on "Try Again", click on "Tax Home" and get expected menu for "Let's keep working on your taxes". Clicking on any selection of "Lets keep working..." resulted in the circle of dots, and then the "Oops" message. Very repeatable. No apparent way to stop the cycle.
The customer care person put me on hold to consult with someone else, and referred me to this link, saying that the problem is known and should be fixed in a couple of days, try again at that time. I asked if TurboTax could simply restart my return, and do the "Clear and Start Over" function for me. She said they could not. But they could wipe out my account and I could start all over again. That is unacceptable to me, I have a complicated return with various schedules that need to be continued from prior years.
So I ask again if TurboTax can simply force a reset on this locked-up tax return. Go back to where it was a few days ago. Let me start again from the data that was stored on the TurboTax system a year ago.
I have a case number and would appreciate any help you can give me.
Thank you.
