This problem occurred when I downloaded a very large number of stock transactions from Fidelity. I then get this "Oops..." message constantly when I try to proceed with the filing process.
I understand that there is a workaround, which is to "Clear and Start Over" and use a summary stock transaction procedure without the download. However, I am unable access that menu pick under Tax Tools to "Clear and Start Over". It remains grayed out no matter which selection on my Tax Home menu I try to activate. The screen just shows the circle of rotating dots for a while, then times out with the "Oops!... "message.
Please enable the Tax Tools menu to immediately "Clear and Start Over" and thereby preempt processing of a return with problems.
