@ suetif wrote:
Has a Turbo Tax support person fixed this yet? Also the problem with Turbotax It's Deductible? And the Search function? All come up blank. The workaround is somewhat sufficient, but not for It's Deductible :(
If you are using Windows, the solution for the license code activation screen and the ItsDeductible log-in screen are the same. I've recently helped 2 users use the log-in popup for importing from ItsDeductible this way:
You didn't say what "your" problem with ItsDeductible is, so I assume you are referring to importing ItsDeductible into desktop TurboTax . And I'll assume its a popup screen in the TurboTax program where you would normally have the data fields to enter the User ID and password to your Online ItsDeductible info. And are those fields missing, and most of the popup is blank?
There is an invisible Google reCAPTCHA that operates that login screen, but you definitely should see the User ID and Password fields. If you're not, and you are getting a mostly blank screen, the missing elements are probably due to a Display setting in regards to scaling or screen resolution. Try the scaling setting first since it's the easiest as follows:
Go into Windows Settings> System>Display.
Check your scaling setting. If you are using a high scaling, then try 100% instead. Does that popup now have the ItsDeductible User ID and password fields?
Or if that doesn't help, in that same display settings try a screen resolution of 800x600 to see if that makes any difference.
You can put those options back like you had them later.
