Just spend all day on the phone with turbo tax. This was horrible customer service.
I spent all day on the phone trying to get help with an error on turbotax online- specifically entering in investment "wash sales" that were 0, but the site wouldn't let me enter that, even after the "specialists" confirmed the number was accurate.
I spent 2 hours on the phone with an agent, Joseph, in addition to 3 other agents today. I was respectful, given that it wasn't his fault I was on the phone all day, but I couldn't believe how disrespectful he was being towards me!!
Joseph made the bold accusation that I was “refusing” to follow his directions- which is absurd!!!!
He refused to acknowledge there was an issue that I, and many others were having on the site, and still billed me. I asked to speak to a manager- apparently there are none. I asked for a refund and because I "used the service" I couldn't get one.
They kept asking me the same questions, over and over again, NO new information or assistance at all. They literally had no idea what they were doing. He kept saying it wasn't his fault.
This was the most awful experience that I have had with turbo tax, and I could not file my taxes after entering in EVERYTHING.
I will be disputing the charge, filing a complaint, and leaving Turbo Tax. I can’t believe how little respect they have for their customers. This was such a bizarre and truly horrible experience.
