When I look at what forms are being filed the NY IT-2 form is shown as unsupported, but it has been supported in years past. How do I efile?

I am trying to e-file my Federal, NJ and NY tax forms, but when I click transmit it comes back with "Our records indicate that you are not entitled to efile one or more formsets." The only form showing unsupported is the NY IT-2, but it was supported in past years.  How do we get past this?