You can contact customer service for more help. They can troubleshoot with you more and send you a download copy that may work better.
https://support.turbotax.intuit.com/contact/
The above is the best and most efficient way for you to connect with the right person so that you can get the help you need. But if you still require assistance, you can contact us on (800) 446-8848.
What is the TurboTax phone number?
