Dear Carol1247, I had the same question on 12/23/2020 and was satisfied with their response. They DID merge with Turbotax and I had no previous notice. I had additional problems with trying to create a Credit Karma membership account. I do NOT OWN a cell phone and my land line does not accept TEXT messages. Therefore, it seemed that I could not that I was ME. The problem was solved by using my printer: I scanned my driver's license, and saved the scan as a ".jpg" image, created an email addressed to the Credit Karma folks, and copied the ".jpg" image as an email attachment and explained what I had done and sent the email. Problem solved. As a bonus, the Credit Karma folks sent me the TRANSUNION credit report and my credit scores from both TRANSUNION and EQUIFAX. Not a bad trade. Any more questions, contact me, KAKNJAK, at the TURBOTAX member support site as you have done for your question. Adios, Amiga.
