This is a very bad statement for TurboTax. I've been a loyal user of TurboTax desktop for more than 30 years. Normally I go with the flow when there is a glitch between IRS and TurboTax. Unfortunately, for 2020 taxes TurboTax Premier has been a waste of money. (State did an audit on my 2017 TurboTax submission and there was an error that TurboTax said was apparently self inflicted. So I paid in arrears plus the penalty and let that pass.)
Year by year as taxes become more simplified and documentation gets further reduced, TurboTax has become far more user 'unfriendly'. For 2020 taxes I've needed to ask for too much guidance from the TurboTax Forum (...the blind leading the blind; too many guesses or band-aid offers) and from TurboTax Experts who have essentially been apologetic about lacking performance of TurboTax desktop.
Following a rejection by the IRS for my eFile I now need to file hardcopy, so I do not even get that value from my payment for this software.
I just want a refund.
