@Sue M wrote:
Just spoke with a Turbo Tax rep who was trying his best to be helpful. Explained that I tried all 4 steps to self correct the issue. However, his supervisor told him that because I purchased Turbo tax from Amazon, they could not help me with the repeated requests for an activation code. This is not correct, as the same issue occurred last year and they were able to fix this. Beyond frustrated with Turbo Tax. Any recommendations for a different software provider?
TurboTax Support agents are not necessarily familiar with this common solution.
If your TurboTax program suddenly started asking for the license code again, many folks (including myself) have discovered this is commonly due to the presence of a USB device (such as a thumb drive or external drive) plugged in that was not there when TurboTax was originally activated. So if you have a USB drive plugged in, disconnect it, then launch TurboTax and see if it still asks for activation.
I personally forgot I had my thumb drive plugged in the other day, and when I launched TurboTax, it asked for activation; then once I removed the thumb drive, it launched normally. A lot of other users have reported the same thing--that a USB drive/thumb drive was the cause of their problem, too.
Or it can work the other way around. If you had a USB drive plugged in when you originally installed TurboTax, plug it back in. In other words, try to return your system so it's like the way it was configured when you installed TurboTax.
Another user also said this same thing can happen when using a SD card. So if you have an SD card, try it with and without the SD card plugged in.
The info I provided could likely solve your issue. But if you continue to not be able to use your TT product, TurboTax also has an unconditional 60-day moneyback guarantee on its desktop software, regardless of where purchased.
