New Member

Why is irs still processing my2019 return when it was filed and accepted july of 2019. ? now my 2020 return is being rejected because of my2019 AGI what do I do?

Level 15

Get your taxes done using TurboTax

Enter a 0 for the 2019 AGI and e-file again.

Level 15

Get your taxes done using TurboTax

Try using a Zero to e-file your 2020 return since your 2019 is not fully processed by the IRS.


You can try calling the IRS to see if they can give you information about the processing of your 2019 return.


The IRS telephone number is 1-800-829-1040, and they are available from 7 a.m. – 7 p.m. Monday thru Friday. The best time to call is early in the morning.

- The first question the automated system will ask you is to choose your language.
- Once you’ve set your language, do NOT choose Option 1 (regarding refund info). Choose option 2 for “Personal Income Tax” instead.
- Next, press 1 for “form, tax history, or payment”.
- Next, press 3 “for all other questions.”
-Next, press 2 “for all other questions.”
- When the system asks you to enter your SSN or EIN to access your account information, do NOT enter anything.
-After it asks twice, you will be prompted with another menu.
-Finally, press 2 for personal or individual tax questions. The system should then transfer you to an agent.