Anyone else test the waters in the Home Mtg Interest section after applying today’s update?
While I noticed some minor changes (I think) to the instructions in the first screen of the U/I for Home Mtg Interest having to do with Refi’s and how to enter 1098s (by combining them as per their prior version), when I gave it a quick run through it doesn’t look that different in the backend - when one goes to the DEDUCTIBLE HOME MORTGAGE INTEREST Wks, it still appears wrong in my case and incorrectly limits my interest deduction. Full disclosure I am entering all of the 1099’s I’ve received from lenders - not following the TT workaround instructions to “Combine them onto a single entery” for all refi’s. As I have previously said, I am hesitant to create red flags when none should exist.
BTW - I called the TT customer support number yesterday (20 minutes on hold) to see what they could tell me regarding this situation. I got the impression that I had been wasing my time on this forum - the Rep I talked to “Jeremy” was very helpful, but could find no referrence in their call center database about this problem. We did a screen share highlighting my problems as well as the numerous comments left by many of us since January 9th. He assured me that it would get more attention now - but I was not confident as they were pushing this update out to enable customers to start filing wihtin days…
My recommendation for what it’s worth, is that this forum is not actively monitored and does not have the resources behind it to properly elevate a serious problem like this within the TT organization. Proceed with caution - and call their Customer Service line to raise a stink.
This is still not worthy of a professionally produced software package to handle Mortgage Interest et al.
