Are you still having this issue? If so I would like to research this further for you by getting a Diagnostic Copy of your return. This will give you a Token Number that you can safely share with me here. No personal info will be shared with us on this copy; only numbers.
Here are the instructions
- Go to TurboTax Online.
- In the left side bar, select Tax Tools> Tools.
- In the pop-up window Tool Center, choose Share my file with Agent.
- Select Ok on the pop-up and you will get another pop-up with a Token Number
Thanks!
