I am using the free edition as it is a simple tax return and I am unable to clear and start over or to remove a state form as it shows I have paid. I keep getting the error message that my transmission didn't go through: our records indicate that you are not entitled to efile one or more formats. I already searched all the recommendation options including to sign out and sign back in and I keep getting this message. This appears to be a very widespread common issue among others and this needs to be addressed and fixed!
