@ Janbradford wrote:
I’m having the same
issues and cannot get tech support. I really need access to my 2019 files but I cannot locate my license code. Therefore I cannot open my files. This just started asking for the code. I am livid.
Tried repairing. Still cant open files without license code.
If your TurboTax program suddenly started asking for the license code again, many folks (including myself) have discovered this is commonly due to the presence of a USB device (such as a thumb drive or external drive) plugged in that was not there when TurboTax was originally activated. So if you have any USB drive plugged in, disconnect it, then launch TurboTax and see if it still asks for activation.
I personally forgot I had my thumb drive plugged in the other day, and when I launched TurboTax, it asked for activation; then once I removed the thumb drive, it launched normally. A lot of other users have reported A USB drive was the cause of their problem, too.
Or it can work the other way around. If you had a USB drive plugged in when you originally installed TurboTax, plug it back in. In other words, try to return your system so it's like the way it was configured when you installed TurboTax.
Another user also said this same thing can happen when using a SD card. So if you have an SD card, try it with and without the SD card plugged in.
After trying all that, if you still need to speak to TurboTax Support, here's how:
Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.
You can use this contact form to get a phone number:
https://support.turbotax.intuit.com/contact
