I thought Intuit was a good company. I was wrong.
Due to a software bug in the Turbo Tax website I was unable to file my taxes, so I called their customer support center. Their automated system is terrible, asks the same questions over and over, and makes it almost impossible to talk to an actual human. If you are lucky enough to get connected with a human it will be with someone who lacks basic communication skills, doesn't know anything about taxes, and is incapable of comprehending even the most basic concepts. I have spent hours and hours talking with countless customer support representatives and not a single one of them was able to solve my problem, nor were they even interested in trying. One of them kept me on hold for 30 minutes just to hang up on me as soon as they took me off hold. Not a single one of them even seemed to understand what Turbo Tax software is used for. The best I got was pre-scripted customer support responses and generic apologies when their suggestions failed to solve my problem. Finally I asked to speak to a manager. I was told that a manager would call me back "hopefully sometime soon". They never did.
