Get your taxes done using TurboTax

All my forms are available to file and after reviewing my transcripts no one has filed my return; The only thing that I did different was use my 2019 information(which the site asked about) instead of my 2020 information. Is there a issue with the system that is causing this or does it have something to do with using the 2019 information? I have already paid my $30 fee and if I can't us TT this year I would like a refund.