I had the same problem. TurboTax experts did not have an answer. I have an HP Laptop running WIndows 10 and I reduced my display setting to 800x600 and the activation screen was unlocked. Beware of this scam by TurboTax. Their experts should have known this solution. They referred me to Just Answer for a $1 charge to my credit card. The expert at Just Answer did not have an answer and told me to contact TurboTax, the same phone that referred me to Just Answer. Now I get an email from Just Answer that my next Membership payment of $46 is due this week.
