It would be helpful to have a TurboTax ".tax2020" file that is experiencing this issue. Send us a “diagnostic” file that has your numbers, but otherwise, will not include your personal information. That may help to diagnose the issue.
If you would like to do this, here are the instructions:
In TurboTax Online: From the left menu, select Tax Tools and Tools.
Scroll down to Share my file with Agent.
Reply here with the token number and I'll be able to open a TurboTax file.
In TurboTax CD/Download: On your menu bar at the very top, click “Online” and then “Send Tax File to Agent”.
When you click to send, you will get a pop-up with a token number.
Reply here with the token number and I’ll be able to open a TurboTax file.
@erongranneman
