I received 2 W2s due to a department change. Employer uses a common reporting agent (same FEIN) so TT says I should get excess SS tax refunded. How do I enter?

Employer provided a letter showing 2 different FEINs and the excess tax as well as explanation that due to being a common reporting agent, I should get this credited on my taxes however TT doesn't recognize the excess amount since I had to enter the same FEIN so TT would match my W2s. Employer says 1 thing, TT says another, and I am stuck in the middle out a few thousand dollars.