Put your cursor in the field and clear everything out. If even 1 period gets imported in the field and there is no associated code, you will get an error. The code box and amount box need to be completely empty.
Employers can put just about anything in box 14; it's a catch-all for items that don't have their own dedicated box on the W-2. In TurboTax, enter the description from your W-2's box 14 on the first field in the row. Enter the dollar amount and select the correct tax category that goes with that description.
If none of the categories apply, scroll to the bottom of the list and choose Unclassified or Other–not on above list. Don’t worry. We'll figure out if it impacts your return or not. If we need more information, we'll ask you.
If box 14 is blank, just skip over it. Don't enter a 0 for any blank boxes. But make sure nothing was imported into those boxes that should be blank.
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