I can't imagine that you hate it more than I do. And I used it for years in the past and came back. But it's become a total mess from start to finish. I've spent HOURS with different "customer service" people. Just an indication of how f---ed up TurboTax is. You call customer service (after horrible automatic system), and they want to see my screen to understand my problem. Fine. They tried 3 different ways before finding one that worked. The "regular" way didn't work and then they had me download several different Intuit programs before we found one that worked. That's just one "symptom" of how messed up TurboTax is.
Many other things, but here is a concrete one. It's almost impossible to see and save your return--what IRS will actually get--on your computer. It's as if they think they own it. I tried and it required me to PAY FIRST. So I paid and I still could not save the return. Then I must have filed too soon because once you file, you can't save the return until presumably the IRS accepts it. (We'll see whether I can get it then.) It's MY RETURN! It used to be you could save at any point. I guess they are afraid you'll file on your own without paying them.
I talked to customer reps (both one for the program and then transferred to one who knew more about taxes to see if TurboTax messed something up with taxes). In both cases I waited LARGE amounts of time while the rep tried to figure out what to do. Also lots of loud noises in the background (I guess working from home during the pandemic). One rep did solve one problem but after making me wait a long time said she would get back to me by phone. Well, I finally figured out the issue that she couldn't figure out.
I don't know what happened to the old and reliable TurboTax, the one that (for instance) would let you see the actual return as a link from wherever you are in the program (and then come back to the program).
I give a lot of positive reviews to products, but this is one of the worst and most frustrating experiences I have had, certainly the worst with a tax program (and I'm old and have been filing for many years).
