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Get your taxes done using TurboTax
@ Paul001 wrote:I have tried changing the resolution, rebooting, reinstalling, etc. Nothing works, I have wasted many hours on this. Based on the number of responses to my first post, this is a major problem for many with new computers. I do not understand why TT does not work on this problem and get it solved. Time is running out.
If you're using Windows, a blank activation screen could also be due to a scaling problem at Settings>System>Display.
If you already tried a lower screen resolution like 800x600, check to see what your scaling setting is. If it's higher than 100%, set it back to 100%. You can reset it after you get the license activated.
Many people have been able to continue by adjusting either the scaling or the screen resolution.
‎February 9, 2021
2:56 PM