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@KathrynG3, ​​​​​​​I'd appreciate your advice if you have anything to add to this as I still don't have an answer and still haven't heard back from the support agent who promised to call me back...

For your first suggestion, Self Employment Tax deferral: I can't do the steps you suggested because I get a message that because I'm getting a refund, I cannot defer my taxes, then it takes me back to the deductions page. 

For your second suggestion: I don't have those forms on my return. (See screenshots of forms I do have.) This is one of the things the other agent was supposed to call me back about. She said I needed to delete the forms as well but I can't delete what I don't have. She couldn't find them either. She ended up getting whoever her support person is and they viewed my screen and had me try a bunch of things that didn't work, after a couple of hours they eventually said they would call me back. Which she did the following day to say she still didn't have an answer but it was in fact a glitch in the Turbo Tax system and it should be fixed in "a day or two" and she would call me back. No one ever called me back and I still can't find a solution. 

Is there any other advice you can give me? The only other option I can think of is to clear and start over but that's hours and hours of work with no guarantee to fix the problem. 

Thanks!