Same here. Same problem for 3 days now. I bought it at BestBuy online and it sends me to turbotax, I sign on and enter the keycode and get the "Whoops! We hit a snag loading your data. Please try again.". I've tried 3 browsers, cleared cached/ cookies. Did a windows update to make sure all updates are up to date. Been on help desk chat with Intuit and BestBuy but I get the same run-around solutions. Worst part is they said I can't get my money back from the software purchase I don't have because it's a digital download. I've about had it, if it isn't available in another day I will go to my credit card company and dispute the charge as a failure to provide product as stated and institute a charge-back transaction. I will then start hitting up the BBB (Better Business Bureau).
